Returns & Refunds

We want you to be happy with your InkStrap purchase. If something isn’t right, we’re here to help and will work with you to resolve it.

Change-of-Mind Returns

If you change your mind or order the wrong size, you may return your band within 7 days after delivery.

To qualify, the item must be:

• Unused and unworn.

• Intact, undamaged, and in its original condition.

• In its original packaging, with all included parts.

Please contact us through our website’s contact form before sending your return so we can provide the correct return address and instructions.

You are responsible for change-of-mind return shipping costs. Original delivery charges are not refundable for change-of-mind returns, except where required by law. We recommend using a tracked shipping service and keeping your postage receipt.

Faulty, Damaged, or Incorrect Items

If your band arrives faulty, damaged, or different from what you ordered, please contact us so we can help put things right.

Include your order number or other proof of purchase, a description of the issue, and clear photos where possible. We will assess the problem and arrange a suitable replacement, refund, or other remedy required by applicable consumer law.

If a fault develops after you start using your band, please contact us so we can assess it.

The seven-day return period and unused-condition requirements do not apply to claims involving faulty, damaged, incorrect, or misdescribed products.

If a return is needed for a confirmed product fault, delivery damage, or an incorrect item, we will arrange or reimburse reasonable return shipping costs. In some cases, you may not need to return the item.

Refunds

For change-of-mind returns, we will inspect the returned item to confirm that it meets the conditions above and notify you of the outcome.

Approved refunds will be issued to your original payment method where possible. Your bank or payment provider may require additional time to make the funds available.

Exchanges

If you would like a different size or design, please contact us before returning your band. We will explain the available options and any applicable shipping costs.

Your Consumer Rights

This policy applies to our worldwide customers and does not exclude or limit rights under applicable consumer law.

For purchases covered by the Australian Consumer Law, you may choose a refund or replacement for a major product failure. You may also be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy under the law.

Made-to-order, personalised, and sale items remain covered by applicable consumer guarantees.

Contact Us

To request a return or get help with your order, please use the contact form on inkstrap.store. Include your order number or other proof of purchase so we can assist you.